Refund policy

Last updated: September 25, 2026

This policy applies to purchases made from Nature Heart ("Nature Heart," "we," "us," "our") at trynatureheart.com. By placing an order, you confirm that you have read and accepted this policy.

1. Our 90-Day Money-Back Guarantee

Your first purchase of each Nature Heart product is backed by our 90-Day Money-Back Guarantee. To use it, email support@trynatureheart.com within 90 days of the delivery date shown in your tracking. Our support team reviews every request individually.

A request can qualify when all of the following are true:

• We receive it within 90 days of confirmed delivery.
• It comes from the person who placed the order.
• The order was placed directly at trynatureheart.com.
• It is your first purchase of that product. The guarantee can be used once per product per customer.
• The product was used as directed and for personal use only.

2. What the guarantee covers

• Sealed bottles that meet every condition above qualify for a refund. We decide the form and amount of the refund. Shipping, handling and shipping-protection charges are not refunded.
• Opened or used bottles are not covered by the guarantee. We may still offer a partial refund, store credit or a replacement as a courtesy, at our discretion.
• Multi-bottle orders: only bottles that are still sealed qualify. An opened bottle from a bundle counts as used.
• Requests that miss a condition are not covered. Any remedy we offer in that case is at our discretion.

If you choose a replacement, an exchange or store credit, that order is no longer covered by the guarantee. Refunds are paid back to the original payment method only. We decide whether a request meets the conditions of this policy and may decline requests that do not, or that show signs of abuse.

3. Subscription orders (Subscribe & Save)

For subscriptions, the Money-Back Guarantee covers only your very first subscription shipment of a product. Every later shipment, renewal and recurring charge cannot be refunded. Forgetting to cancel before a renewal date is not a reason for a refund, so please manage or cancel your subscription before it renews.

You can skip, pause, change or cancel your subscription in your customer account, or by emailing support@trynatureheart.com with your order number and the change you want. We confirm email requests within 24–48 hours. Changes have to be made before your next renewal date. Once a renewal order has been created, it can no longer be changed.

4. Cancellations

We start preparing your order as soon as it is confirmed, so an order cannot be cancelled or changed once it has been placed. This applies to every order type, including one-time purchases, subscription orders, recurring shipments, bundles and promotional orders. To avoid a subscription shipment you do not want, cancel or change your subscription before the next renewal date.

5. Sending products back

Our products are consumable supplements. For health, safety and quality reasons, please do not send anything back unless our support team asks you to. We do not accept returns we have not authorized, and such packages may be discarded.

If we authorize a return, we will send you a return authorization number and the address to use. Pack the product in its original box, write your order number on the outside and use a tracked service. Return shipping is paid by the customer. We do not provide prepaid labels and are not responsible for untracked returns that get lost.

6. Damaged, defective or wrong items

If something in your order is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number, photos of the product and its packaging, and a short description of the problem. In most cases we send a free replacement and you do not need to return the item. Without photos or timely notice we may not be able to replace it. This replacement is offered instead of, not in addition to, the Money-Back Guarantee.

7. Exchanges

To exchange a product, email us first. Once we approve the exchange, you can place a new order for the item you want. An exchange ends the Money-Back Guarantee for the original order.

8. Not eligible for a refund

• Requests we receive more than 90 days after confirmed delivery
• Subscription shipments after your first one, and recurring charges after the guarantee period
• Cancellation requests made after the order was placed
• Products bought anywhere other than trynatureheart.com
• Orders containing 4 or more bottles of the same product
• Free, bonus, promotional or gift-with-purchase items
• Gift cards and store credit
• Anything sold as "Final Sale"
• Products sent back without our authorization
• Products with broken seals, missing labels or tampered packaging, or products the customer has damaged
• Fees for shipping, handling or shipping protection

9. Preventing abuse

We may decline requests that look like abuse, for example repeated refund requests across several orders, a second refund for the same product, suspected fraud or misuse of chargebacks. This includes requests linked to the same household, billing details or payment method. We may also block future purchases. To contest illegitimate chargebacks we may share order records, tracking and delivery confirmations, the checkout IP address and our email history with the payment provider, and we may report fraudulent claims to fraud-prevention services.

10. How refunds are paid

Approved refunds go back to the original payment method, usually within 7–10 business days of approval. Your bank or payment provider may need another 5–10 business days to show the refund.

11. Your statutory rights

Nothing in this policy limits rights you have under the laws of your country that cannot be waived, such as the Consumer Rights Act 2015 in the United Kingdom or the Australian Consumer Law in Australia.

12. Product notice

Nature Heart products are dietary supplements. Individual results vary. These statements have not been evaluated by the Food and Drug Administration, and our products are not intended to diagnose, treat, cure or prevent any disease. Talk to your doctor before starting any supplement, especially if you are pregnant, nursing, taking medication or have a medical condition.

13. Limitation of liability

To the extent the law allows, our total liability for any claim related to a purchase cannot exceed the price you paid for the product. We are not liable for indirect, incidental, special or consequential damages, including lost profits or lost data.

14. Governing law and changes

This policy is governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. We may update it at any time. Changes apply as soon as they are posted on trynatureheart.com, and the version in effect when you placed your order applies to that order.

15. Contact

Nature Heart
Email: support@trynatureheart.com
Website: trynatureheart.com
We reply within 24–48 hours.
2753 Sapphire Drive, Pickering, ON L1X 0G2, Canada